Integrations &
Alliances
Unifying best-of-breed software stacks
Coral has established numerous alliances with industry leaders to provide you with a broad set of integrations across contact centers, CRM applications, digital customer service platforms, and AI assistants and co-pilots. Our technology partnerships allow you to easily connect to the applications you already use or may use in the future, creating unified workspaces for your customer-facing teams. We also work closely with leading system integrators to implement solutions that meet your unique needs.
Contact Center Platforms
- Integrate to any contact center platform – on-premises or in the cloud
- Connect to multiple contact center software concurrently
- Access to all telephony features
- Shield your desktop from the cloud migration
Digital Customer Service
- Integrate digital channels from CCaaS, Digital Customer Service, or CPaaS
- Handle emails, live chat, and messaging communications
- Support asynchronous messaging
- Deliver a consistent experience regardless of the underlying platform
CRM applications
- Industry-broadest CRM connectors
- REST API for custom integrations
- Federate data from multiple CRM and in-house applications
- Automated activity capture and record updates
AI Assistants and Co-pilots
- Built-in framework for human-centered automation
- Interactive workflow guidance and activity management
- No-code data orchestration across applications
- Dynamically pull the AI assistant or co-pilot best suited to the task at hand
Consulting and Services
- Workflow design and optimization
- Change management
- Custom integrations
- Solution deployment
