Fully Automated,
Fully Customizable Desktop
Why Coral?
Coral Active offers a unique combination of a flexible fully customizable agent desktop with powerful automation and orchestration. This empowers contact center agents to focus on customers, simplifying processes and increasing productivity and job satisfaction.
Coral Active offers another advantage with its swift cloud-based deployment. With a proven track record in handling complex large-scale deployments at sites with over 30,000 agents, Coral Active becomes the ideal choice for various businesses, including Telco-grade hosted providers, multi-divisional enterprises, and call centers with 1,000 agents aiming to enhance retention.
Our fully customizable desktop supports multiple CTI platforms and CRMs, boasting a crisp, clean agent interface that significantly reduces training time, thereby elevating agent productivity and satisfaction. Additionally, with Coral Active, you gain the capability to update, consolidate, and upgrade systems in weeks – not months, providing a streamlined and efficient workflow for your organization.
Seamless Integration, Unified Interface
Coral Active’s team possesses a strong technical background, enabling them to facilitate a seamless transition to Coral Active Desktop. Moreover, you’ll gain access to the world’s most advanced and scalable fully-featured web agent, ensuring a smooth and efficient experience.
Browser-Only Solution
Coral Active is a genuine browser-only solution that offers full CTI/telephony functionality and multi-system integration without requiring any software deployment on the agent’s desktop.
Instantaneous Changes
The solution will enable you to implement changes instantaneously across thousands of agents, thereby revolutionizing how agents utilize the desktop. Furthermore, the available functionality will be current and relevant, allowing agents to seamlessly support the latest products and services for your end customers.
Coral Active Capabilities
Coral SDK enables full customization to modify widgets, build custom widgets, rebrand and automate. It uses standard web technologies: HTML, CSS and JS supporting leading browsers: Chrome, Safari, Firefox and Microsoft Edge.
Coral Automation empowers users to automate every desktop component, effectively relieving agents from repetitive and complex tasks. This automation significantly improves compliance and enhances the overall efficiency of the system.
With central configuration and management, changes can be deployed instantaneously across thousands of agents.
Can easily operate with multiple CCaaS and CTI platforms and telephony solutions – including NICE CXone, Amazon Connect, Genesys, Cisco, Twilio and Avaya. The solution can run simultaneously across multiple platforms giving contact centers a future-proof solution and their vendor priorities evolve.
We designed it for carrier-grade availability, reliability, and scalability. Coral Active runs on standard cloud infrastructure – Amazon Web Services, Microsoft Azure and Google Cloud – as well as standard Linux/x86 equipment, with industry-leading performance, density and reliability.
Our multi-tenancy capabilities allow for easy deployment to multiple agent groups, business units, and geographic locations. Additionally, it provides a shared infrastructure, offering distinct branding and features, all under centralized control.