Coral Active – NICE Partnership
Coral Active is a Proud NICE DEVone Partner
The Coral Active Agent Desktop is available from the NICE CXexchange
The combined solution of Coral Active and NICE offers a superior Agent Experience that allows to deliver a better Customer Experience. Coral Active offers customers a smooth migration to the NICE CXone cloud plus the ability to unify multiple CRMs and enterprise to operate as one.
Coral Active & NICE CXone Overview
CRM integration and automation capabilities which support the leading CRM solutions
Realtime UI updated from multiple date sources and APIs
Cross system automations to reduce handling times and improve customer interaction quality
Coral Widget SDK allows Enterprises to develop their own custom widgets to drive further innovation
Transition from on-premise CTI to NICE CXone
Coral Active Desktop provides a migration path from traditional/legacy on-premise Contact Center CTI technology, allowing all existing Contact Center integrations to be retained/migrated whilst moving the voice traffic, IVR and routing to the NICE CXone platform.
Parallel Voice Channels
Deploy the NICE CXone platform in parallel with your existing Voice stack. Coral Active provides the ability to transfer calls between platforms whilst retaining call data and context. This capability allows you to shape call traffic across your platforms to meet volume demands or transfer between platforms to provide specific features that have yet to be migrated.