Coral Active – NICE Partnership

Coral Active is a Proud NICE DEVone Partner

The Coral Active Agent Desktop is available from the NICE CXexchange

The combined solution of Coral Active and NICE offers a superior Agent Experience that allows to deliver a better Customer Experience. Coral Active offers customers a smooth migration to the NICE CXone cloud plus the ability to unify multiple CRMs and enterprise to operate as one.

Coral Active & NICE CXone Overview

CRM integration

CRM integration and automation capabilities which support the leading CRM solutions


Realtime UI updated from multiple date sources and APIs


Cross system automations to reduce handling times and improve customer interaction quality


Coral Widget SDK allows Enterprises to develop their own custom widgets to drive further innovation

Transition from on-premise CTI to NICE CXone


Seamless Migration

Coral Active Desktop provides a migration path from traditional/legacy on-premise Contact Center CTI technology, allowing all existing Contact Center integrations to be retained/migrated whilst moving the voice traffic, IVR and routing to the NICE CXone platform.


Parallel Voice Channels

Deploy the NICE CXone platform in parallel with your existing Voice stack. Coral Active provides the ability to transfer calls between platforms whilst retaining call data and context. This capability allows you to shape call traffic across your platforms to meet volume demands or transfer between platforms to provide specific features that have yet to be migrated.

Contact Coral Active today to discuss how to extend the NICE CXone platform