Why Did We Create Coral Active?
Contact Centers should be Agile
Coral Active’s mission is to Simplify, Unify and Accelerate your contact center. We’ve built a team with deep expertise in contact center technology and operations. They are passionate about our customers’ success.
Our team put the Agent Experience at the center of our design so that your agents can focus on the Customer Experience. Agents have a single-pane-of-glass interface for simple interactions with all contact center systems. They are supported with automation to offload repetitive and complex tasks.
Co-Founder & COO
“Any fool can make something complicated. It takes a genius to make it simple.” (Woody Guthrie)
Kelvin brings over 20 years of Enterprise and Contact Center experience. He has delivered solutions across North America, Europe and Australasia to many of the world’s largest contact centers.
VP, Global Delivery
Coral’s customers count on Dave to derive maximum value from their investment in the Coral Active products. Fortunately, Dave brings to this role a passion for building IT infrastructure platforms that drive business growth with a specialization in contact center architecture.
Coral Active customers are leaders in their markets and they are passionate about creating the best Customer Experience. They are telecommunications companies, global financial businesses, health care providers, hosted server providers.
Coral Active customers have 10,000s of active agents live every day. The count on Coral to deliver a better experience across traditional channels like voice, email, chat, and SMS, as well as new emerging channels like video chat and social messengers.