Agents talking to each other

Why Did We Create Coral Active?

Contact Centers should be Agile

Coral Active’s mission is to Simplify, Unify and Accelerate your contact center. We’ve built a team with deep expertise in contact center technology and operations. They are passionate about our customers’ success.

Our team put the Agent Experience at the center of our design so that your agents can focus on the Customer Experience. Agents have a single-pane-of-glass interface for simple interactions with all contact center systems. They are supported with automation to offload repetitive and complex tasks.

Our People

Michael Gulley LinkedIn Icon

Chairman & CEO

Serving as CEO since Coral’s founding in 2011, Michael is a proven entrepreneur and leader. He brings more than 25 years experience in the contact center industry.

Kelvin Lynch LinkedIn Icon

Co-Founder & COO

“Any fool can make something complicated. It takes a genius to make it simple.” (Woody Guthrie)

Kelvin brings over 20 years of Enterprise and Contact Center experience. He has delivered solutions across North America, Europe and Australasia to many of the world’s largest contact centers.

Matt Johnson LinkedIn Icon

Co-Founder & CTO

Matt has been building, delivering and supporting contact center products for over 25 years. He combines deep expertise in contact center technologies with a passion for building products that simply do their job.

John Pedroza LinkedIn Icon

VP, CX and AX

John has built his career helping enterprises build better contact centers with the best technology for the Agent Experience and Customer Experience. His 20+ year career spans the globe and diverse contact center technologies

Dave Townley LinkedIn Icon

VP, Global Delivery

Coral’s customers count on Dave to derive maximum value from their investment in the Coral Active products. Fortunately, Dave brings to this role a passion for building IT infrastructure platforms that drive business growth with a specialization in contact center architecture.

Anna Lee LinkedIn Icon

Lead AX/CX Designer

“I want Coral to be a delightful tool for agents to use” (Anna)

Coral puts the Agent Experience at the core of our product priorities. For nearly 10 years, Anna has been instrumental in bringing simplicity and ease-of-use to the Coral Active Agent Desktop.

Rey Mendoza Jr. LinkedIn Icon

Manager, Philippines Operations

Rey joined Coral with his extensive experience in web development and UI/UX. He has gone on to build a powerful team in Manilla serving Coral’s product and customer needs.

Our Customers

Coral Active customers are leaders in their markets and they are passionate about creating the best Customer Experience. They are telecommunications companies, global financial businesses, health care providers, hosted server providers.

Coral Active customers have 10,000s of active agents live every day. The count on Coral to deliver a better experience across traditional channels like voice, email, chat, and SMS, as well as new emerging channels like video chat and social messengers.

DKB - Deutsche Kreditbank
Medibank
Lumen Logo