Empower Your Agents With the Impossible
Coral Active has built a platform that orchestrates a virtually unlimited number of CRM and CTI systems
into a dynamic interface that:
Simplifies contact center workflows
Facilitates changes across the system faster, at scale
Increases availability of knowledge and insights
For too long, contact center businesses have relied on clunky desktop screen scrapers and automation suites to perform the desktop-CRM integration.
Coral Active’s Desktop Orchestration seamlessly integrates the Agent Desktop with all your CRM and business apps in real time. This facilitates automation across multiple connected systems.
Unify Systems with Coral Active
Coral Active’s Multi Tenancy is like a virtual machine for your CTI. Coral Active’s cloud-based multi-tenant capability enables multiple owners to operate as if they each have their own Coral Active system.
The Coral Active “Reef” Framework allows direct connectivity to web services, data stores, and other corporate IT systems and mediates with a central service.
All communication from the Coral Active “Reef” Framework to client desktops is encrypted.