Coral Ocean™

Powerful, Scalable Campaign Management.

Coral Ocean is easy to configure and simple to use.

Coral Ocean screenshot

Platform Agnostic

Coral Ocean merges with all of your existing CRM and CTI tools, facilitating instantaneous, cross-channel updates and access to:

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Everything You Need in One System

Smart Features

Answering machine detection. Predictive dialling and pacing algorithms.

Preview Callbacks

Have the Agent ScreenPop happen before calling back

Coral Active agent on a call

Blended Agents

Agents can handle inbound calls while participating in other campaigns

Notification Options

IVR, CCXML, SIP / Switch integration SMS and Social Messaging

Easy To Use Management Dashboard

Provides regular, detailed data tracking success and quality metrics, along with historical campaign performance trends segmented by campaign and customer type.


System access method consistent for all agents


Configure per contact number list, reattempt policy


Alerts when campaign duration, throughput, or error rates exceed thresholds


Call Outcome Reporting Success, connection and abandon rates


Agent Statistics Preview, Handling, Wrap Time


Connection stats include Queue times, IVR handling time, Reattempt rates


Alerts when campaign duration, throughput, or error rates exceed thresholds


Historical performance trends for throughput and campaign success rates, segmented by type and customer segment

Ready for Growth

1. Success proven with multiple campaigns
2. Supports 1,000 concurrent outbound calls
3. Prioritize campaigns

Programmable Campaign Flows

  • Construct cross-channel campaign flows, fully compatible with Amazon Connect Flows
  • Start with a SMS message conversation, switch to an outbound call, call Web APIs and finish with a confirmation email
  • Ability to pre-process campaign lists through APIs or programmable modules, allowing you to wash the calling list and update downstream systems

Support Different Campaign Modes

Support traditional short burst campaigns

Campaign time-based rules

  • Allow campaigns to run over many days
  • Set a rule to be automatically inactive outside of working hours

Perpetual campaign mode

  • Create “dynamic” campaigns as new call lists are produced and updated
  • Deliver “click to call” solutionsAllow campaigns to run over many days