Powerful, Scalable Campaign Management.
Coral Ocean is easy to configure and simple to use.
Coral Ocean merges with all of your existing CRM and CTI tools, facilitating instantaneous, cross-channel updates and access to:
Everything You Need in One System
Answering machine detection. Predictive dialling and pacing algorithms.
Have the Agent ScreenPop happen before calling back
Agents can handle inbound calls while participating in other campaigns
IVR, CCXML, SIP / Switch integration SMS and Social Messaging
Easy To Use Management Dashboard
Provides regular, detailed data tracking success and quality metrics, along with historical campaign performance trends segmented by campaign and customer type.
Ready for Growth
1. Success proven with multiple campaigns
2. Supports 1,000 concurrent outbound calls
3. Prioritize campaigns
Programmable Campaign Flows
- Construct cross-channel campaign flows, fully compatible with Amazon Connect Flows
- Start with a SMS message conversation, switch to an outbound call, call Web APIs and finish with a confirmation email
- Ability to pre-process campaign lists through APIs or programmable modules, allowing you to wash the calling list and update downstream systems
Support Different Campaign Modes
Support traditional short burst campaigns
Campaign time-based rules
- Allow campaigns to run over many days
- Set a rule to be automatically inactive outside of working hours
Perpetual campaign mode
- Create “dynamic” campaigns as new call lists are produced and updated
- Deliver “click to call” solutionsAllow campaigns to run over many days