Coral Ocean™
Powerful, Scalable Campaign Management. Easy to configure, simple to use.
Platform Agnostic
Coral Ocean merges with all of your existing CRM and CTI tools, facilitating instantaneous, cross-channel updates and access to:
Everything You Need in One System
Smart Features
Answering machine detection. Predictive dialling and pacing algorithms.
Preview Callbacks
Have the Agent ScreenPop happen before calling back
Blended Agents
Agents can handle inbound calls while participating in other campaigns
Notification Options
IVR, CCXML, SIP / Switch integration SMS and Social Messaging
Easy To Use Management Dashboard
Provides regular, detailed data tracking success and quality metrics, along with historical campaign performance trends segmented by campaign and customer type.
System access method consistent for all agents
Configure per contact number list, reattempt policy
Alerts when campaign duration, throughput, or error rates exceed thresholds
Call Outcome Reporting Success, connection and abandon rates
Agent Statistics Preview, Handling, Wrap Time
Connection stats include Queue times, IVR handling time, Reattempt rates
Alerts when campaign duration, throughput, or error rates exceed thresholds
Historical performance trends for throughput and campaign success rates, segmented by type and customer segment
Ready for Growth
1. Success proven with multiple campaigns
2. Supports 1,000 concurrent outbound calls
3. Prioritize campaigns
Programmable Campaign Flows
- Construct cross-channel campaign flows, fully compatible with Amazon Connect Flows
- Start with a SMS message conversation, switch to an outbound call, call Web APIs and finish with a confirmation email
- Ability to pre-process campaign lists through APIs or programmable modules, allowing you to wash the calling list and update downstream systems
Support Different Campaign Modes
Support traditional short burst campaigns
Campaign time-based rules
- Allow campaigns to run over many days
- Set a rule to be automatically inactive outside of working hours
Perpetual campaign mode
- Create “dynamic” campaigns as new call lists are produced and updated
- Deliver “click to call” solutionsAllow campaigns to run over many days