Frequently Asked Questions
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Coral Active integrates to the industry-leading CRMs including Salesforce, ServiceNow, Siebel, Microsoft Dynamics, Zendesk, Oracle, amongst many others. We also support over 40 custom in house integrated solutions including a connector for 3270 mainframe systems.
A large scale (1000+ seats) Coral Active solution, with CTI integration and customised branding can be setup in 2-5 days.
Coral Active has implemented large scale Telco grade solutions from concept to production in less than 6 weeks
Yes. Coral Active can be deployed either onsite or as a cloud solution.
Most changes and even integrations can be made in minutes and in real time.
Yes, Coral Active provides an event based framework that allows all connected CRM, Voice and Digital systems to operate in unison.
All Genesys, Avaya, Amazon Connect, Twilio, Broadsoft and Cisco media endpoints are supported, as well as Coral Active’s SIP and WebRTC endpoints.
SMS, Email ,Twitter, Facebook, Salesforce Live Agent Chat integration, Apple Business Chat, Genesys MultiMedia (Chat, Email, Workitems).supported, as well as Coral Active’s SIP and WebRTC endpoints.
Coral Active can run up to 2000 concurrent agents on a single entry level server. Our typical recommendation is to run 500 agents per server for redundancy.
The Coral Active platform is infinitely configurable, allowing customization for each agent group in your organisation, from the list of tools and channels provisioned for an agent group, the active CRM integrations per group, down to look and feel options to suit any business need.