Upgrade Your Operations
Harness the Cloud to Improve Your Contact Center
49% of contact centers are increasing investments in technology, says a recent industry report by Customer Contact Week Digital.
Administration
Contact centers are complex environments, requiring more technology and higher expectations for agents’ performance. Coral Active’s suite of operational administrative tools enable companies to configure all aspects of the agent interface from a central, browser-only desktop.
Deploy a handful of high-density servers to support large-scale desktop rollouts
Deploy into new departments without any customization or desktop rollout
Real-time configuration changes are applied centrally and enacted globally
Command-line tools for management, configuration and snapshot backup and restore of all system configuration
No user or session data is stored on the clients, enabling the flexibility to move agents, hotdesk, and rebuild / add workstations any time
All communication to desktops is encrypted over web-standard protocols
Adaptable UI
Apply changes in desktop layout and style instantly. Enhancements that can take weeks or months with traditional desktop solutions take as little as hours.
Make rollout and rollback changes quickly. Respond to business changes rapidly and then monitor remotely.
Dynamic Interface
Use Coral Active’s KVP behavioral mapping to tailor the desktop presentation, improving the agents’ experience