
Coral Active
Simplify Unify Accelerate
Coral Active’s customizable agent desktop and automation deliver the leading Agent Experience and contact center Agility.
Coral Active Drives Enterprise Contact Center Performance
Coral Active delivers a unique combination of a simple, easy-to-use agent desktop with process automation and deep integration of diverse contact center technologies.
Smooth Cloud Migration
- Increase strategic flexibility in your cloud migration and CCaaS strategy
- Unique capability to unify CCaaS and legacy CTI systems in a single desktop
- Seamless migration of your contact center to the cloud
- Transparently transfer calls between CCaaS and CTI systems
Improve Agent Experience and CX
- A simple, yet powerful, agent desktop
- Better Agent Experience drives great Customer Experience
- Automation saves times and simplifies AX
- Fully customizable desktop for each agent group and line of business
- Agility to continuously improve workflow and hit pain-points
Coral Active for Contact Center Agility
Simplify
- Single-pane-of-glass agent desktop
- 360-degree customer views
- Automation to offload routine and complex tasks
- Focus your agents on the customer
- Improve compliance
- Reduce training and churn
Unify
- Unify multiple voice and digital solutions in a single desktop
- Leading CCaaS and legacy CTI systems supported
- Automation to unify multiple CRM and enterprise systems
Drive Contact Center Performance
IMPROVED
Agent Satisfaction
INCREASED
Return On Investment
INCREASED
1st Call Resolution
DECREASED
Handling Time
DECREASED
Transfer Rate
Our Customers Demand Seamless Experiences
Contact center agents play a special role in delivering an amazing customer experience to help businesses succeed.
These companies are amongst the many that have deployed the Coral Active Agent Desktop to take their customer experience to the next level while handling billions of interactions.
The Coral Active Desktop is the first solution our agents have loved
VP Operations, Global Financial


Customer satisfaction starts with the agent experience
Amazing customer experience helps your business stand out to attract and retain customers. Agents need the right information quickly, no matter where it is.
The Coral Agent Desktop offers an agent environment to deliver a consistent, positive customer experience. Agents have ease of access to critical information with a 360 view of the customer along with support from agent scripts, automation and agent assistant technologies.
Embrace the Cloud Contact Center
Large contact centers are leveraging Coral Active products to accelerate and de-risk migration from on-premise contact centers to cloud services including NICE CXone, Amazon Connect and Genesys Cloud.
Coral is uniquely capable of unifying on-premise and cloud services within a single environment and within each call and customer session. Migrating to the cloud can be simple and seamless.
Coral Active Integrates multiple systems and technologies into a flawless unified interface
Every contact center is different. Large contact centers are more different and more complex than others with more pressure to respond quickly to changing business needs.
Coral active is uniquely placed to integrate the complex diverse systems of large contact centers and then accelerate change with contact center agility. From rapid, large scale deployments and integrating complex systems, to a fully customizable desktop – Coral Active empowers, enhances, and enables an unmatched agent experience, so you can deliver on your customer experience.
Widgets & Integration Framework
- Fully customizable and supports multiple CCaaS, CTI and CRM
- Combine leading contact center platforms including NICE, Genesys, Amazon Connect, Twilio, Cisco and Avaya
- Support for multiple CRM and Business systems including Salesforce, Microsoft Dynamics, Oracle, ServiceNow, ZenDesk and many others
- Rapid Change Deployment
- Crisp clean agent interface to reduce training and increase productivity, less churn!
- Improve Agent Experience, Customer Satisfaction and Business Performance.