Discover the power
of event-driven orchestration

Discover the power of
event-driven orchestration

Event-driven orchestration introduces a groundbreaking new paradigm for integration, automation, and desktop customization. 

Event-driven

Coral Orchestration harnesses the power of event-driven architecture to redefine customization. By parsing events to trigger actions or update systems—create, read, update, delete (CRUD)—it enables the creation of autonomous rules that scale beyond low-code solutions and simplify maintenance. Drawing on the FDC3 standard and Event-Driven Architecture (EDA), Coral Orchestration brings desktop unification, seamless customization, and workflow automation to contact centers, all through a no-code, configuration-only approach. 

Integrate any Application 

Coral orchestration simplifies application integration by normalizing communication through events and actions. It utilizes a robust set of APIs, including REST API, WebSockets, proprietary Java API, SOAP, Win32 API, and the BroadcastChannel postMessage() Web API, to seamlessly connect with legacy applications. By standardizing how disparate technologies communicate, Coral lets you bridge legacy, modern, bespoke & commercial applications irrespective of technologies.

Integrate any Application 

Coral orchestration simplifies application integration by normalizing communication through events and actions. It utilizes a robust set of APIs, including REST API, WebSockets, proprietary Java API, SOAP, Win32 API, and the BroadcastChannel postMessage() Web API, to seamlessly connect with legacy applications. By standardizing how disparate technologies communicate, Coral lets you bridge legacy, modern, bespoke & commercial applications irrespective of technologies.

Streamlined cross-application workflows 

Streamlined
cross-application workflows 

Events and rules can be chained to create seamless workflows across multiple applications. The Coral orchestration paradigm leverages the intent and context of interactions to invoke the relevant AI copilot, agent, or traditional guidance software. Orchestration provides complete flexibility throughout every step of cloud migration and application modernization. 

Build & scale automations 

Orchestration provides the ultimate toolset for building automation, including triggering actions, creating, reading, updating, or deleting (CRUD) objects, and manipulating or translating data between applications. Event parsing offers a flexible framework to handle exceptions, which are common in human-driven processes.

Build & scale automations 

Orchestration provides the ultimate toolset for building automation, including triggering actions, creating, reading, updating, or deleting (CRUD) objects, and manipulating or translating data between applications. Event parsing offers a flexible framework to handle exceptions, which are common in human-driven processes.

A new paradigm for customizations

Orchestration revolutionizes customizations by replacing traditional custom code with configurable rules. Data Federation lets you combine data from multiple applications into a single widget. Orchestration provides full control of the workspace, selectively displaying only relevant elements and data from the active conversation while safeguarding sensitive information. You can launch or create UI elements like tabs or widgets and navigate to the exact field using Coral’s patented Deep Linking technology. UI elements can be styled, added, or removed to minimize clutter. Additionally, Focus Assist and notifications enable you to highlight key information and direct the user’s attention where needed—all without writing a single line of code!