Coral for Five9

Coral for Five9

Coral for Five9 transforms Five9 Agent Desktop into a multi-application, single-pane-of-glass workspace.

Coral extends the Five9 Agent Desktop Toolkit with a container to unify all agent applications—commercial, bespoke, and legacy—leveraging Five9’s rich interaction management capabilities across channels.

Coral Orchestration streamlines complex workflows across applications, guiding agents through every step.  It also enables dynamic customization, adapting workspaces in real-time to active conversations and displaying only what’s essential. The result: a seamless, efficient, and optimized agent experience for the most complex enterprises.

Connect to any application

Coral seamlessly integrates CRMs, databases, AI assistants, copilots, and backend systems, offering the industry’s most comprehensive API connectivity for legacy applications—including REST, WebSockets, Java, SOAP, and Win32 protocols.

Cross-application workflows 

Coral streamlines workflows across applications, reducing agent cognitive load. It automates app launches, navigates to key pages, highlights critical fields, and triggers actions—ensuring smooth, efficient operations. 

No-code customizations 

Event-driven orchestration enables dynamic customization—adapting workspaces to active conversations, controlling UI elements based on context, and ensuring agents see only what’s essential. 

Connect to any application

Coral seamlessly integrates CRMs, databases, AI assistants, copilots, and backend systems, offering the industry’s most comprehensive API connectivity for legacy applications—including REST, WebSockets, Java, SOAP, and Win32 protocols.

Cross-application workflows 

Coral streamlines workflows across applications, reducing agent cognitive load. It automates app launches, navigates to key pages, highlights critical fields, and triggers actions—ensuring smooth, efficient operations. 

No-code customizations 

Event-driven orchestration enables dynamic customization—adapting workspaces to active conversations, controlling UI elements based on context, and ensuring agents see only what’s essential.