Workspaces for every
customer-facing employee

Workspaces for every customer-facing employee

Coral lets you build a unified workspace, offering the flexibility to choose your preferred “container”—whether it’s a CRM, front-end development platform, contact center (CCaaS), or Coral’s own Composable Workspace—along with your preferred development technologies.

Customize your CRM workspace

Coral works with CRM platforms such as Dynamics 365, Oracle, Pega, Salesforce, SAP, ServiceNow, and Zendesk, connecting them to legacy applications without complex back-end integrations. It provides controls for voice, digital channels, and work items and includes a Universal Softphone Utility and a Universal Lightning Component for digital and messaging for Salesforce Lightning. These tools deliver multi-channel support for any contact center or digital customer service inside the CRM workspace. And there is more, with Coral’s event-driven orchestration, you can build no-code, configuration-only UI customizations effortlessly.

Leverage your preferred front-end framework

Coral integrates with popular front-end web development frameworks, including React, Angular, and Vue.js. Its open and extensible micro-frontends architecture even allows you to mix these technologies seamlessly. Coral enables connections to legacy applications, bridging web and legacy systems effortlessly. Coral integrates with contact centers and digital customer service platforms, taking the complexity out of connecting to communication systems. Additionally, Coral’s orchestration capabilities enable faster and more cost-effective UX improvements, changes, and customizations.

Leverage your preferred front-end framework

Extend your contact center workspace

Coral extends contact center agent workspaces by adding a powerful and versatile multi-application container. Instead of being limited to integrating applications in tabs, you can create tiled arrangements for single-click access. Coral orchestration simplifies integration with legacy applications, delivering on the promise of a single pane of glass. Additionally, it pushes automation boundaries with the ability to create cross-application workflows.

Build with Coral Composable Workspace

Coral offers a single-pane-of-glass workspace with a customizable dock and work area. The dock, which can be aligned horizontally or vertically, provides interaction controls for voice, digital channels, work items, and utilities like peer collaboration, activity tracking, and real-time stats. The work area features tabs and tiles (“widgets”), with pre-built options and an SDK for custom widgets. Applications integrate into individual or multi-application widgets. Coral supports multiple simultaneous interactions with session data partitioning, while orchestration manages information display, cross-application workflows, and AI assistance.