Customizations:
Configured. Not coded.

Customizations:
Configured.
Not coded.

Unlock agility by delivering customizations at the speed of business— minimizing the need for coding.

Data Federation 

Swivel-chairing—alternating between multiple systems to view and edit customer data—significantly impacts average handling times. Data federation seamlessly merges data from different systems into a single widget, delivering on the promise of a true customer 360 across systems. It not only consolidates scattered customer details but also curates and organizes key information for maximum clarity— regardless of its source. 

Context-driven Workspace 

When customer-facing employees juggle multiple conversations, their workspace should adapt. A context-driven workspace displays only the UI elements and data relevant to the active discussion, shielding sensitive information between sessions while ensuring a clean, focused view.

Context-driven Workspace 

When customer-facing employees juggle multiple conversations, their workspace should adapt. A context-driven workspace displays only the UI elements and data relevant to the active discussion, shielding sensitive information between sessions while ensuring a clean, focused view.

Dynamic UI Control 

Cluttered workspaces slow down and overwhelm employees. Dynamic UI control launches or modifies UI elements based on context—for example, loading a customer search tab only if the customer wasn’t initially identified or triggering employee credential verification when needed. Event-driven orchestration ensures these actions happen seamlessly. 

Smart navigation

Navigating through multiple screens to locate the right resource wastes valuable time and reduces efficiency. Coral removes this friction by leveraging a combination of APIs, URL manipulation, and deep linking technology to guide users directly to the specific location they need. This streamlined process eliminates unnecessary clicks and enhances productivity.  

Smart navigation

Navigating through multiple screens to locate the right resource wastes valuable time and reduces efficiency. Coral removes this friction by leveraging a combination of APIs, URL manipulation, and deep linking technology to guide users directly to the specific location they need. This streamlined process eliminates unnecessary clicks and enhances productivity.  

Information de-cluttering 

Reduce cognitive overload with precise UI control. Coral lets you add, remove, or modify UI elements dynamically, ensuring agents see only what’s essential. Fine-grained control keeps workspaces streamlined and intuitive.